OUR PROGRAMS

Signature Workshops

Our signature workshops are specifically designed to develop skills that might be lacking or need refinement in our clients or their staff. They are directly linked to leadership skills development as well as interpersonal, behavioural and communication skills development. All our workshops can be delivered as public or in-house workshops, tailor-made to clients’ needs and requirement.

“A leader is a dealer in hope”
– Napoleon Bonaparte

For Executives

  • The Media Guru™ Training Workshops

    This is an intensive two-day workshop for media & PR professionals as well as those who wish to give a great image when interviewed by the media. Contact us for more information.

  • The Creative Thinker′s™ Workshop

    In this one day intensive workshop, participants will learn to break down creative mental blocks, techniques to boost their creative potential, as well as be able to start their own creativity project on the spot with a series of exercises and exploration of new creative methods. Contact us for more information.

  • ″The Art of Public Speaking™ Workshop

    This two-full day practical workshop will help you identify the secrets of great public speaking and practice the methods adopted by powerful speakers such as Barack Obama, Steve Jobs and Margaret Thatcher. This learning adventure is essential to anyone who wants to become a unique, confident public speaker. Contact us for more information.

  • The Negotiator™ Workshop

    This one full-day workshop will help you acquire important skills that will not only benefit you professionally but in any walks of life. Joining this training will enrich your skill base, as well as give a real booster to your confidence in any situation you find yourself. You will acquire the universal language of negotiation and practice closing any deal successfully. Contact us for more information.

  • The YOU Brand Strategy™ Workshop

    This one-full day workshop will help you to identify the importance of Personal Branding and use it to project the image you want everyone to see in this self-discovery journey. You will be applying the techniques and highly effective habits that have been established by successful personal brands such as Oprah Winfrey, Barack Obama, Angelina Jolie, Princess Diana and George Washington. Contact us for more information.

  • The Ethical Leader™ Workshop

    An ethical leader is a leader who stands out from the rest of the crowd building a culture of trust, concrete values, a polished reputation and a strong bond with followers and beneficiaries. An ethical culture in any organization reduces business liability, helps employees make good decisions, assures high-quality customer service, prevents costly errors and consistently grows the bottom line. Contact us for more information.

  • Business Etiquette for Executives™ Workshop

    This is a one-full day workshop for anyone who wishes to obtain knowledge and methods on business best practice and behaviour for a great first and lasting impression. Contact us for more information.

  • The Emotionally Intelligent Leader™ Workshop

    This one-full day workshop will enable you to lead with greater awareness, self-management and developing empathy towards others in your communication with staff and customers. Leaders with developed EI have more motivated teams, improved communication, trust, teamwork and collaboration. For more information, click https://eflamena.co/event/emotionally_intelligent_leader/

For Professionals

  • The Star Attitude™ Customer Service Workshops

    This one-full day workshop will help you to make a great impression at every interaction with the customer and increase business growth.  This type of training will help you to deal positively with your customers which will help increase their trust, providing a good catalyst for a sturdy and lasting relationship. Our specialties are banks, hospitals, restaurants and retailers. Contact us for more information.

  • Excellence in Handling of Customer Complaints™ Workshops

    This two-full day workshop will help you identify and improve on your services and products which could be causing you some problems and which you might not be aware of. Handling complaints with excellence will allow you to recognize the importance of a complaint taking it more as a gift than a critique. You will learn the 5 magic steps to handle complaints effectively, to exceed customer expectations and to empower staff by creating a strong quality management process. Contact us for more information.

  • Advanced Management of Customer Complaints™ Workshops

    This is a two-full day advanced complaints management workshop, focusing on methods and techniques in identifying customer complaints and capitalize on them. Effective management of customer complaints turns dissatisfied customers into loyal ones, as well as ensures that complaints are looked at as feedback mechanisms that can help organizations rapidly and cost-effectively change service style, products or market focus to meet the needs of their customers.  Contact us for more information.

  • Little Lords & Ladies of the Manor™ Children′s Etiquette

    Manners and etiquette for children are ranked as the most important qualities to nurture in the family home.
    Good Manners are essential for every child’s self-confidence and success in life. Teaching children etiquette and civility earlier on in life, will give them a strong foundation in acquiring more effective communication skills and respectful behavioural traits in the future. The classes will run on 3 consecutive days, 2 hours at a time. Contact us for more information.

  • The Art of Public Speaking™ Junior Edition

    Public Speaking for kids and teens is an essential training for children to gain confidence and provide them with a great communication tool. The workshops include plenty of practice and techniques that will enable them to speak and deliver presentations and speeches with confidence and charisma.  The workshops run from 2 to 5 days depending on the needs and age of every child. Contact us for more information.

  • The Junior Leader™ Workshop

    Workshops tailor-made for kids and teenagers to acquire leadership skills at an early age which will help them develop into responsible, confident and ethical individuals.  Very interactive and active workshops which include games, easy learning methods and tangible results. Topics include communication, responsibility, self-confidence, strategic thinking, team building and right and wrong, among others. Contact us for more information.